International Roaming

Guidelines for using International Roaming and International Dialling

In order to prevent a shock bill at the end of the month, please take time to read through the guidelines and use International Roaming and Dialling only when necessary. Feel free to call us on 0861 23 24 24 to activate or deactivate these services.

International Roaming

International Roaming is defined as the ability for a cellular customer to make and receive voice calls, send and receive SMS’s and use data when travelling to a foreign country outside of South Africa as well as accessing or utilising the foreign network that their home network has a formal agreement with.

Data Roaming

Please note that roaming data rates are significantly higher than local data rates. Please read carefully to understand what the rates are for the country you are travelling to. When using a laptop abroad, Internet access is also charged depending on which network you’re roaming on and how much data is used. Streaming video, peer-to-peer file sharing or any other type of download is data-intensive and can become expensive. To avoid high bills, be aware of all background download activity like Windows and anti-virus software updates or any other automatic application downloads.

Internet on my cellphone

When travelling abroad, you will be charged for using data on your cellphone depending on which network you’re roaming on and how much data you use. Internet on your cellphone can become expensive quickly and you can easily use a few 100 kilobytes per day. If you do not plan to use data while roaming, ensure that all data-related activities on your cellphone are disabled, such as receiving email, browsing the web on your cellphone or using instant messaging services and other applications.

BlackBerry® Users

It is also important to note that using your BlackBerry° to check your email and browse the web, is not free when roaming, and will be billed depending on the network you are with.

International Dialling and Call Forwarding Fraud

A subscriber who has international roaming and calling activated on his/her account must exercise caution. Should your handset or SIM be lost or stolen, this may expose you to international call or call forwarding fraud. This type of scam occurs where fraudsters and criminals calls, diverts or forwards your cellphone number to an international switchboard which is able to reroute any international call from your SIM to a given global destination. The outcome is that high volumes of international calls and exorbitant costs may be charged against your account.