FAQ's

Contact our customer service division on 0861 23 24 24 for assistance.

• You can upward migrate your package after six months of the activation of your contract
• You can downward migration your package after six months of the activation of your existing contract – Costs Applicable

Call our customer service division immediately so that we can suspend the line for you on 0861 23 24 24.

Upgrade anytime from month 20 of your existing contract, please contact our retentions division for assistance on 011 650 2355

SMS the word “balance” to 32525 at a cost of R1 per SMS. This balance is updated once daily at midnight.

• Business Packages and upward active for 7 months or more – no deposit required
• Packages lower than Business but older than 7 months – R500.00 deposit required
• Business Packages and upward active for less than 7 months – R1000.00 deposit required
• Packages lower than Business but active less than 7 months – R2500 deposit required

International Roaming is a service that allows you to make and receive calls and send and receive SMS's from your cellphone when you're out of the country. All subscribers qualify for international roaming provided that their account is paid up to date and that the network has a roaming agreement with the specific country they wish to visit.

Remember to advise the subscriber that in order for them to roam in another country, the subscriber must:

• Own/rent a handset that allows for international roaming.
• Ensure that the country they are visiting has an agreement with their network so that they will be able to roam there.
• Make sure that international roaming and dialling has been activated on their network account, which is done by Altech Autopage Cellular.

Note: The activation of international roaming and dialing is a procedure which can be subject to certain legal processes and should be commenced, at least 1-2 weeks for Cell C and MTN subscribers and 10 days for Vodacom subscribers, before leaving South Africa. Especially in the case where a deposit is required, a sufficient amount of time is needed to allow the processes to be completed.

Once this procedure is complete, the handset has to be unbarred before leaving South Africa, and that can be done by punching the following handset unbarring code/string into the handset:

• For Cell C type in: #330*1234# and press Send/Dial/Yes
• For MTN type in: #331*0000# and press Send/Dial/Yes
• For Vodacom type in: #331*1111# and press Send/Dial/Yes