FAQ's

To configure your email accounts directly from your BlackBerry smartphone, follow the instructions below:

• To get to the email setup site:

If there’s an Email Setup option on your Smartphone’s home screen, click it.
Alternately, there’s a setup wizard on the smartphone that will either start automatically the first time you turn on your smartphone or be featured as an icon on your Smartphone’s home screen. When you reach the email setup screen of the setup wizard, select I want to create or add an email address.

• Click Next.
• To accept the terms of the license agreement, select the I have read and understand the End User Agreement option or check box. Click I Agree.
• To integrate an email address you already use, enter your full email address and the password for that email account.
• Click Next. The site will confirm if the email address has been successfully added. Click OK.
• If you want to create a new email address for your BlackBerry smartphone (e.g. username@carrier.blackberry.com), you’ll need to do one of the following, depending on your smartphone:

Click Create a BlackBerry email address OR
Click I would like to create a new BlackBerry email address.
Then, type the user name you want to appear before the @ sign in your new BlackBerry email address. Click Next, followed by OK.

• To return to the setup wizard, click Log Out or Close.

To configure your email accounts directly from your BlackBerry smartphone, follow the instructions below:

• To get to the email setup site:

If there’s an Email Setup option on your Smartphone’s home screen, click it.
Alternately, there’s a setup wizard on the smartphone that will either start automatically the first time you turn on your smartphone or be featured as an icon on your Smartphone’s home screen. When you reach the email setup screen of the setup wizard, select I want to create or add an email address.

• Click Next.
• To accept the terms of the license agreement, select the I have read and understand the End User Agreement option or check box. Click I Agree.
• To integrate an email address you already use, enter your full email address and the password for that email account.
• Click Next. The site will confirm if the email address has been successfully added. Click OK.
• If you want to create a new email address for your BlackBerry smartphone (e.g. username@carrier.blackberry.com), you’ll need to do one of the following, depending on your smartphone:

Click Create a BlackBerry email address OR
Click I would like to create a new BlackBerry email address.
Then, type the user name you want to appear before the @ sign in your new BlackBerry email address. Click Next, followed by OK.

• To return to the setup wizard, click Log Out or Close.

To configure your email accounts directly from your BlackBerry smartphone, follow the instructions below:

• To get to the email setup site:

If there’s an Email Setup option on your Smartphone’s home screen, click it.
Alternately, there’s a setup wizard on the smartphone that will either start automatically the first time you turn on your smartphone or be featured as an icon on your Smartphone’s home screen. When you reach the email setup screen of the setup wizard, select I want to create or add an email address.

• Click Next.
• To accept the terms of the license agreement, select the I have read and understand the End User Agreement option or check box. Click I Agree.
• To integrate an email address you already use, enter your full email address and the password for that email account.
• Click Next. The site will confirm if the email address has been successfully added. Click OK.
• If you want to create a new email address for your BlackBerry smartphone (e.g. username@carrier.blackberry.com), you’ll need to do one of the following, depending on your smartphone:

Click Create a BlackBerry email address OR
Click I would like to create a new BlackBerry email address.
Then, type the user name you want to appear before the @ sign in your new BlackBerry email address. Click Next, followed by OK.

• To return to the setup wizard, click Log Out or Close.

To configure your email accounts directly from your BlackBerry smartphone, follow the instructions below:

• From the home screen, go to Setup.
• Click Setup Wizard.
• Click Email Setup.
• Read the End User Agreement. Select Yes and click I agree.
• In the setup wizard, on the Email Accounts screen, select the Add an existing email account option by clicking Add.
• On the Email Setup screen, select your email service provider and click Next. If you don’t see your email service provider listed, select Other and click Next.
• Enter your email address and password information, and select Next.
• You’ve successfully added an email address to your smartphone. Click Ok.
• To add another email address to your smartphone, repeat steps 5–8. To exit the email setup wizard, click Close.

To configure your email accounts directly from your BlackBerry smartphone, follow the instructions below:

• From the home screen, go to Setup.
• Click Setup Wizard.
• Click Email Setup.
• Read the End User Agreement. Select Yes and click I agree.
• In the setup wizard, on the Email Accounts screen, select the Add an existing email account option by clicking Add.
• On the Email Setup screen, select your email service provider and click Next. If you don’t see your email service provider listed, select Other and click Next.
• Enter your email address and password information, and select Next.
• You’ve successfully added an email address to your smartphone. Click Ok.
• To add another email address to your smartphone, repeat steps 5–8. To exit the email setup wizard, click Close.

To configure your email accounts directly from your BlackBerry smartphone, follow the instructions below:

• To get to the email setup site:

If there’s an Email Setup option on your Smartphone’s home screen, click it.
Alternately, there’s a setup wizard on the smartphone that will either start automatically the first time you turn on your smartphone or be featured as an icon on your Smartphone’s home screen. When you reach the email setup screen of the setup wizard, select I want to create or add an email address.

• Click Next.
• To accept the terms of the license agreement, select the I have read and understand the End User Agreement option or check box. Click I Agree.
• To integrate an email address you already use, enter your full email address and the password for that email account.
• Click Next. The site will confirm if the email address has been successfully added. Click OK.
• If you want to create a new email address for your BlackBerry smartphone (e.g. username@carrier.blackberry.com), you’ll need to do one of the following, depending on your smartphone:

Click Create a BlackBerry email address OR
Click I would like to create a new BlackBerry email address.
Then, type the user name you want to appear before the @ sign in your new BlackBerry email address. Click Next, followed by OK.

• To return to the setup wizard, click Log Out or Close.

To configure your email accounts directly from your BlackBerry smartphone, follow the instructions below:

• To get to the email setup site:

If there’s an Email Setup option on your Smartphone's home screen, click it.
Alternately, there’s a setup wizard on the smartphone that will either start automatically the first time you turn on your smartphone or be featured as an icon on your Smartphone’s home screen. When you reach the email setup screen of the setup wizard, select I want to create or add an email address.

• Click Next.
• To accept the terms of the license agreement, select the I have read and understand the End User Agreement option or check box. Click I Agree.
• To integrate an email address you already use, enter your full email address and the password for that email account.
• Click Next. The site will confirm if the email address has been successfully added. Click OK.
• If you want to create a new email address for your BlackBerry smartphone (e.g. username@carrier.blackberry.com), you’ll need to do one of the following, depending on your smartphone:

Click Create a BlackBerry email address OR
Click I would like to create a new BlackBerry email address.
Then, type the user name you want to appear before the @ sign in your new BlackBerry email address. Click Next, followed by OK.

• To return to the setup wizard, click Log Out or Close.

To configure your email accounts directly from your BlackBerry Smartphone, follow the instructions below:

• From the home screen, go to Setup.
• Click Setup Wizard.
• Click Email Setup.
• In the setup wizard, on the email setup screen, select the I want to create or add an email address option.
• Click Next.
• Click Next to open the email setup website on your Smartphone.
• If you agree to the legal terms and conditions, click I Accept.
• On the Email Setup screen, select your email service provider. If you don’t see your email service provider listed, select Other.
• Type the email address information and click Next.
• Click Ok.
• To create a new email address for your smartphone, click Add and then click Create New Address. Type your desired BlackBerry email address and password.
• Choose a secret question from the list or create your own. Then enter the answer in the space provided. Click Next.
• Click Ok.
• To log out of the email setup website, click Close.

To configure your email accounts directly from your BlackBerry Smartphone, follow the instructions below:

• From the home screen, go to Setup.
• Click Setup Wizard.
• Click Email Setup.
• In the setup wizard, on the email setup screen, select the I want to create or add an email address option.
• Click Next.
• Click Next to open the email setup website on your Smartphone.
• If you agree to the legal terms and conditions, click the Yes checkbox after the statement I have read and understand the End User Agreement. Click I Agree.
• To associate an existing, supported email address with your Smartphone, click Add.
• On the Email Setup screen, select your email service provider. If you don’t see your email service provider listed, select Other.
• Type the email address information and click Next.
• Click Ok.
• To create a new email address for your Smartphone, click Create. Type your desired BlackBerry email address and password.
• Choose a secret question from the list or create your own. Then enter the answer in the space provided. Click Next.
• Click Ok.
• To log out of the email setup website, click Close.

To configure your email accounts directly from your BlackBerry Smartphone, follow the instructions below:

• From the home screen, go to Setup.
• Click Setup Wizard.
• Click Email Setup.
• In the setup wizard, on the email setup screen, select the I want to create or add an email address option.
• Click Next.
• Click Next to open the email setup website on your smartphone.
• If you agree to the legal terms and conditions, click I Accept.
• On the Email Setup screen, select your email service provider. If you don’t see your email service provider listed, select Other.
• Type the email address information and click Next.
• Click Ok.
• To create a new email address for your smartphone, click Add and then click Create New Address. Type your desired BlackBerry email address and password.
• Choose a secret question from the list or create your own. Then enter the answer in the space provided. Click Next.
• Click Ok.
• To log out of the email setup website, click Close.

To configure your email accounts directly from your BlackBerry Smartphone, follow the instructions below:

• From the home screen, go to Setup.
• Click Setup Wizard.
• Click Email Setup.
• In the setup wizard, on the email setup screen, select the I want to create or add an email address option.
• Click Next.
• Click Next to open the email setup website on your smartphone.
• If you agree to the legal terms and conditions, click I Accept.
• On the Email Setup screen, select your email service provider. If you don’t see your email service provider listed, select Other.
• Type the email address information and click Next.
• Click Ok.
• To create a new email address for your smartphone, click Add and then click Create New Address. Type your desired BlackBerry email address and password.
• Choose a secret question from the list or create your own. Then enter the answer in the space provided. Click Next.
• Click Ok.
• To log out of the email setup website, click Close.

To configure your email accounts directly from your BlackBerry Smartphone, follow the instructions below:

• To get to the email setup site:

If there’s an Email Setup option on your Smartphone’s home screen, click it.

Alternately, there’s a setup wizard on the smartphone that will either start automatically the first time you turn on your smartphone or be featured as an icon on your Smartphone’s home screen. When you reach the email setup screen of the setup wizard, select I want to create or add an email address.

• Click Next.
• To accept the terms of the license agreement, select the I have read and understand the End User Agreement option or check box. Click I Agree.
• To integrate an email address you already use, enter your full email address and the password for that email account.
• Click Next. The site will confirm if the email address has been successfully added. Click OK.
• If you want to create a new email address for your BlackBerry smartphone (e.g. username@carrier.blackberry.com), you’ll need to do one of the following, depending on your smartphone:

Click Create a BlackBerry email address OR
Click I would like to create a new BlackBerry email address.

Then, type the user name you want to appear before the @ sign in your new BlackBerry email address. Click Next, followed by OK.

• To return to the setup wizard, click Log Out or Close.

1. You can configure your e-mail account directly from your Blackberry Smartphone, as per the steps listed on the below pages or;
2. You can setup your e-mail account from your computer by visiting your applicable networks website and following the steps:

• Cell C

             http://www.cellc.blackberry.com

• MTN

             http://www.mtn.blackberry.com

• Vodacom

             http://www.mobileemail.vodafonesa.co.za

We have isolated three basic patterns of cellular telephone use. It may be useful to work out which of these groups you will fit into. The talker? uses a cellular telephone to make almost all calls. This person should check into a bulk plan with loads of inclusive minutes. The socialite? needs a lot of minutes, but doesn't mind some restrictions. These plans tend to deliver the best value. The emergency caller? doesn't want to pay a substantial fee for a phone that will barely be used. In this case, a prepaid option is the best bet.

All costs are comprehensively listed when buying a phone so, technically, there are no hidden costs at all. The danger lies in not thinking through how much you are going to use your phone and when you are going to use it. Plans include monthly blocks of free minutes ranging anywhere from about 100 to over 1 000. You need to watch out for the distinction between anytime minutes and off-peak minutes. It can be easy to use up your anytime minutes and wind up with additional charges for daytime talking when you still have hundreds of off-peak minutes. Think about when you'll be making most of your calls and choose a plan that has most of its minutes during these times. Get a plan that's tailored around you, rather than changing your calling habits to the plan.

No matter what Package you choose, you shouldn't expect the same quality on your cellular telephone that you get on your home phone. Calls can get blocked or dropped and you might not be able to get reception everywhere you want. If you plan to talk while commuting, your signal will fade when you go through a tunnel or underground parking garage. Nevertheless, Coverage is growing as service providers continue to increase their Network Coverage and technology improves. All three existing Networks offer relatively similar Coverage. It may be a good idea, though, to ask neighbours or colleagues whether they have had any problems with reception near your home or workplace.

There are no real pitfalls to taking up a special offer, but you may find yourself choosing a Package that doesn't quite suit your needs. You could be offered a great free phone, for example, but end up with a more expensive plan than you originally wanted. If you aren't sure what you want, it's a good idea to start out with a cheaper plan and wait to see if you need more minutes. Any provider will allow you to bump up your minutes, but once you've entered into a Contract at a certain price, it can be difficult to shift to a less expensive plan

GPRS enables you to access services and information at a much higher speed than by using a standard Data connection. It marks a fundamental change in the way Data is handled by mobile phones. In effect, your phone is always connected to the Network and sends information in small packets as and when required. This makes GPRS ideal for intermittent requirements such as Internet browsing, WAP sessions and email. Although the number of people using the service at any one time will affect the speed of the service, a constant connection of 28.8kb/s can be realistically expected

GPRS stands for General Packet Radio Service. It is a system that allows for the transfer of information over GSM cellular Networks in small packets. For example, an E-mail would be broken down into many small packets of information and sent over the Network. Each packet is given an extra bit of information that tells the Network where it is meant to be going and how it fits into the overall structure of the original email. This means that the packets can be routed via different parts of the Network, taking advantage of spare capacity, and re-assembled at the destination in the right order. This is exactly the same method used for moving information around the internet.

You can access web-based interactive information, services and applications, like emails, corporate Data, news and information on sports, entertainment and travel, and even access banking services.

WAP stands for Wireless Application Protocol. It is a technology that brings internet content and services to cellular telephones and other wireless devices.

Cellular telephones with a Predictive text input feature enable you to type in messages with greater speed and convenience by helping you to pick out the most likely word to be used. This text input is based on a built-in dictionary to which you can add new words. On most phones, Predictive text is only available in English

While the possibilities are nearly endless for the applications of this technology, some of the current capabilities include eliminating the need for wired connections between electronic products (like cellular telephones) and other devices (such as handsfree kits or laptops). Soon, you will also be able to use Bluetooth to exchange files, business cards and pictures, transfer and synchronise files between devices, and connect to localised content in public areas. In the near future, you could even find yourself using Bluetooth technology to replace remote controls, keys, tickets or your wallet.

Bluetooth is a low-cost, miniaturised radio communication technology that provides communication between devices and allows for connectivity to the internet.

If you don't have a South African bank account, it is very difficult for us to connect you to one of the Networks, with the exception of prepaid products. You may need to settle for a prepaid option until you have set up a bank account.

Cellular telephone Networks require that all prospective customers are subject to a credit check before connection, unless they are buying a prepaid product. This is because fraud is a big problem in the cellular telephone market. They want to check that the applicant actually exists and that they are who they say they are. Also, a cellular telephone provides potentially unlimited credit, particularly when used abroad. The Network needs to ensure that all new customers have the means to pay their bills.

• You may book in your handset for a repair at any Altech Autopage Cellular outlet, at applicable handset manufacturers and not directly to a repair center.
• Please ensure to state your email address when booking in your handset. In this way, we are able to keep you updated! Also, please remember to back up any data including contacts you may have.
• All repairs are carried out by manufacturer approved repair centers.
• Should my handset be declared BER (Beyond Economical Repair), Altech Autopage Cellular will return the handset without being repaired.

These are charges linked to a WASPA Service Provider. E.g. subscribing to information services i.e. obtaining stock exchange or weather updates

You have a choice of which day you would like to debit your bank account 1st; 2nd; 5th, 7th, 15th, 20th, 22nd or 25th.

Call 0861 23 24 24 and we will gladly assist.

• Monthly payments are due 15 days from date of invoice. Please remember to use your CELL number as a reference on your deposit slip. If you are making a payment via EFT, your CELL number is captured within the ‘Your Reference’ field.
• This allows Altech Autopage Cellular to assign your payment automatically to your account. Failure to add the correct reference creates unnecessary delays in allocating your payment to the correct account, resulting in possible interruption of your service.

These are the prescribed Network Operator billing periods, i.e. MTN Bill period, 17th current month to the 16th of the next month; Vodacom Bill Period, 1st to the last day of the month; Cell C Bill Period, 1st to the last day of the month

These are pro rata charges that usually occur when you migrate from one package to the next or when you sign a new contract within your billing cycle.

The respective Network Operator billing information is received at various intervals during the 30 day period.

Autopage bills your monthly subscription amount in advance. The call, data, SMS, MMS & Value Added Service charges are billed 30 days in arrears OR as and when passed on by the respective Network Operators.

Always take a close look at your itemised bill. This will highlight where most of your call charges are coming from. If it seems that you're spending a lot on certain calls, run our Tariff optimiser to see if it's worth changing tariffs. Also, it's a good idea to ensure that your Keypad is locked at all times. This will avoid accidental calls being made, which can run up your bill very quickly.

When a Package offers free minutes, don't be mistaken into thinking that this includes all calls. In many cases, 'inclusive minutes' only applies to certain calls made at certain times of day. International calls and service calls are usually charged for.

South Africa's three cellular Networks all have very similar pricing structures, so it may seem that the difference between Networks is minimal. Remember, though, that you should choose the same Network as your friends, family and colleagues, as Cell C, MTN and Vodacom all charge less for calls made to the same Network.

There are hundreds of contracts and Tariff options on offer, so make sure that your choice matches your lifestyle. If you're making the majority of your calls during the day, choose a Package that offers low daytime charges. Alternatively, if you use your cellular telephone as a social tool in the evenings or on weekends, your Package should offer low off-peak rates. If you're unsure whether you're on the right Package, use Altech Supercall Cellular's Tariff optimiser, which will analyse your usage for the last three months and advise you accordingly.

The actual cost, and the price that you pay for your cellular telephone, could be very different. To encourage new subscribers, Networks often subsidise the cost of new cellular telephones, provided that they are being bought with a cellular telephone connection. Because the subsidy may be different, the cost of the same phone may vary from Network to Network. If you wish to buy a cellular telephone without the Network connection, you will need to pay the full price, which will probably be a lot higher. Bearing this in mind, it is a good idea to consider taking out some form of insurance policy on your new phone, such as Altech Supercall Cellular's insurance policy.

Cellular telephones have become vital communication tools for both business and social life, as well as a source of security and comfort. Inevitably, alongside this phenomenal growth, there has been an unfortunate growth in cellular crime. Rather than being constantly worried about cellular telephone crime, though, it is best to take preventative measures and follow the steps outlined below. Your Serial Number (the number found on your phone, usually underneath the battery) is unique to the phone and is needed by the police and your insurance when reporting your phone as stolen. With the Serial Number, your Network will also be able to blacklist your phone, so that it can't be used. Your Serial Number should be stored on this website, under your Contract summary. If you would like to check that this is correct or if you have changed your cellular telephone, click here. Altech Supercall Cellular offers competitive insurance against the theft and damage of your cellular telephone. Click here to view more information about Insure-ring. A common mistake is to assume that your cellular telephone is covered under your household insurance policy, but most policies exclude cover for cellular telephones, so ensure that you read the fine-print. The most important thing to do is to have your cellular telephone blocked immediately, so that no calls can be made. If you need to do this, contact us (during office hours) or your Network (after office hours). For a list of these numbers, click here. You will also need to report the loss or theft of your cellular telephone to the police within 24 hours, as most insurance companies have a maximum reporting period. To do this, you will need to provide your Serial Number. You will need to provide your insurance company with a police case number and the Serial Number, so ensure that you have these to hand when reporting the incident. Even if it's out of sight, never leave your cellular telephone unattended in a public place or in a vehicle. Avoid making calls in crowded, public spaces. If you need to do so, it's safer to use a hands free device, keeping the phone out of sight.

Your Service Provider (Altech Supercall Cellular) sends you your bill.

Networks do not usually supply your phone or your bill. A Service Provider (such as Altech Supercall Cellular) usually sells your cellular telephone to you, and also arranges connection to the Network, as well as a billing account. Service providers usually also subsidize the cost of new cellular telephones, provided that these are being bought with a new Network connection. If you want to buy a cellular telephone without the Network connection, you will have to pay the full price, which may be considerably higher.

Vodacom, MTN and Cell-C are Networks. Each Network is basically a collection of radio towers all over the country, linked together, transmitting people's conversations and all the other Data that cellular telephones are used to exchange. This includes WAP (the mobile internet) and SMS (short message service, for sending short text messages between cellular telephones).

To ensure that a call is not interrupted as you move around, the cells are laid out to overlap at the edges. As you approach the EDGE of a cell, the Network calculates where the best signal is and transfers the call accordingly. This is called a hand-over.

A cell is the geographical area that a base station covers. The base station is the centre of the cell. Cell sizes can vary from as little as 500m across in inner cities to as much as 30km, depending on terrain and population.

Cellular phones communicate with radio transmitters (known as base stations), which spread a Network of radio signals all over the country. The radio signal is digitally encoded, which allows for more services and greater security than analogue systems.

Call waiting is a Network service that allows you to answer an incoming call while you have another call in progress. It is a free service, which must be requested and enabled on your cellular telephone. Call us on (011) 280 7000 to activate this service.

Dual band refers to cellular telephones that are able to operate on two different frequency bands, such as GSM 900 and GSM 1900. If a phone has dual band capability, it automatically scans for the strongest signal and switches Networks – even during a call within the same operator's Network.

Yes it is possible to have more than one SIM card. Some people, for instance, use one in one cellular telephone when out and about and another in their car, yet have one number for both. It is also possible to have one SIM card and multiple phones, as the SIM card can be easily removed and transferred to any phone. Some phones are locked on to a particular Network, so ensure that your SIM card works in a new phone before buying it.

Yes. Most cellular telephones allow you to make and receive calls, and access all features while your phone is charging. When you charge your phone for the first time, though, some manufacturers suggest that you leave the cellular telephone turned off. This ensures that your battery lasts longer and charges better. If you are unsure, it's best to check the manual.

Your PIN code protects your SIM card against unauthorised use. The PIN code is usually supplied with the SIM card. Once the PIN code request is enabled, the code is required each time the phone is switched on. It is highly recommended that you enable the PIN code request to prevent your phone from being used without permission.

The answer will be the same as it is in any industry. Ensure that you purchase your cellular telephone from a legitimate source. If you purchase your cellular telephone from a player who looks dodgy, they probably are!

The first reaction of anyone who is told that they have been given a grey cellular telephone is to throw their toys sky high, which is completely understandable. The best thing to do in this case is to call your cellular Service Provider and explain what has occurred. If your cellular telephone was supplied to you with your cellular contract, through the Service Provider, the chances of your having received a grey cellular telephone are extremely remote. If you feel that you would rather get the information from the source itself, the majority of cellular telephone manufacturers in South Africa have their own customer services teams, and will be able to confirm the legitimacy of your cellular telephone.

In the strictest sense of the term, grey stock is a cellular telephone which might look like the genuine product, but is not. There are very few parties in South Africa who deal in grey stock, as obviously the cellular telephone manufacturers keep a very watchful eye on the grey market. All phones being imported into South Africa also need a unique ICASA (Independent Communications Authority of South Africa) sticker to prove that the phone is genuine, and is a legitimate import. Each cellular telephone has a unique number that is recognised by the cellular networks when a call is made. Each IMEI number (International Mobile Equipment Identity) is recorded on central databases by all Cellular telephone Manufacturers, and ‘grey' products can therefore be picked up quite effectively, as the IMEI number will not be recognised by their system. Because of the different ways that companies purchase in South Africa and the various IMEI databases that each of these parties holds, it is entirely possible that a particular IMEI number may not be on each and every one of the databases. If we take one example, a customer who is connected to the Vodacom network, takes their cellular telephone to one of the Vodacare repair agents. Because the cellular telephone was purchased directly from the cellular telephone manufacturer, and not from Vodacom, the IMEI number of the cellular telephone will not be loaded Vodacare's IMEI base. The Vodacare operator may incorrectly inform the customer that the cellular telephone is grey, which we know not to be true, because the cellular telephone was purchased directly from the cellular telephone manufacturer.

Whilst many international markets to not follow our model, the Cellular Service Providers recognised very early that if we were to get our customers on air quickly, we'd have to give them the means to talk. All Cellular Service Providers in South Africa therefore distribute cellular telephones (also called cellular telephones). Cellular Service Providers either purchase their cellular telephones directly from the cellular telephone manufacturers, or from the three Network Operators.

Cellular telephone manufacturers are the companies who manufacture the cellular telephones that are used with our GSM networks. In South Africa we have a host of cellular telephone manufacturers represented locally, which include the likes of Nokia, Samsung, Motorola, LG, Sony Ericsson, Siemens, I-Mates, etc.

The role of the Service Provider is to act as the interface between the customer and the network operator. The most key function that Service Providers perform is that of customer service. As the interface between yourself and the network operator that you use, your service provider answers all questions that you may have, provides information about your network's products and services, and gives you the best advice about your particular needs. Additionally, Service Providers perform sales and marketing functions, and also send you your monthly account, through processing the call data records received from the networks for your monthly calls, which will include call charges, data usage, and any other services to which you subscribe. It is the Service Provider's responsibility to collect payment from you each month, and to pass this on to the network operator. In order to try and create additional value for their customer, Service Providers will obviously also create their own unique products and services.

The cellular network operator’s role is to establish the network infrastructure in order that you can make cellular calls, and transfer data on the cellular network. The network operators are responsible for ensuring that your call clarity is of the highest quality, and also for making sure that there is sufficient network coverage and capacity to enable you to make a call, wherever you might be.

In addition, the network operators are also responsible for setting their own tariffs, which include both the monthly subscription and call charges, which require approval from ICASA before implementation.

These operators are also responsible for signing agreements with overseas network operators, in order that you can make international calls to and from foreign countries.

There are currently three cellular network operators in South Africa, being Vodacom, MTN and Cell C.

Excess is the amount that you will have to pay when claiming for your lost, stolen or damaged cellular telephone. It is usually a fraction of the cost of the repair or replacement.

Ideally, insurance for your cellular telephone should be competitively priced and have a low excess fee. It should cover your phone for loss, theft and accidental damage. It should provide you with a replacement cellular telephone and SIM card while your claim us being settled, and pay for any unauthorised calls made after the theft or loss. We provide a variety of options to suit your individual needs.

No. Not without taking out another Contract, which means that you have the expense of paying for two lines, while only using one phone. Also, replacing a cellular telephone can cost considerably more than what you originally paid. This is because the Networks subsidise the original cost of the phone.

People often assume that their cellular telephone is covered in their household insurance. In reality, most household insurance policies do not provide complete cover for cellular telephones, since most incidents of loss, damage or theft occur outside the home.

A lost, damaged or stolen cellular telephone can often cost a considerable amount to repair or replace. Although you may have got your cellular telephone for free or at a discount when you signed a Contract, replacing the phone will cost a lot more than you might think. Also, if your phone is lost, damaged or stolen, you have to continue paying the line rental for the remainder of your Contract period whether or not you decide to replace your phone. Insurance covers all of these unforeseen expenses.

Contact our customer service division on 0861 23 24 24 for assistance.

• You can upward migrate your package after six months of the activation of your contract
• You can downward migration your package after six months of the activation of your existing contract – Costs Applicable

Call our customer service division immediately so that we can suspend the line for you on 0861 23 24 24.

Upgrade anytime from month 20 of your existing contract, please contact our retentions division for assistance on 011 650 2355

SMS the word “balance” to 32525 at a cost of R1 per SMS. This balance is updated once daily at midnight.

• Business Packages and upward active for 7 months or more – no deposit required
• Packages lower than Business but older than 7 months – R500.00 deposit required
• Business Packages and upward active for less than 7 months – R1000.00 deposit required
• Packages lower than Business but active less than 7 months – R2500 deposit required

International Roaming is a service that allows you to make and receive calls and send and receive SMS's from your cellphone when you're out of the country. All subscribers qualify for international roaming provided that their account is paid up to date and that the network has a roaming agreement with the specific country they wish to visit.

Remember to advise the subscriber that in order for them to roam in another country, the subscriber must:

• Own/rent a handset that allows for international roaming.
• Ensure that the country they are visiting has an agreement with their network so that they will be able to roam there.
• Make sure that international roaming and dialling has been activated on their network account, which is done by Altech Autopage Cellular.

Note: The activation of international roaming and dialing is a procedure which can be subject to certain legal processes and should be commenced, at least 1-2 weeks for Cell C and MTN subscribers and 10 days for Vodacom subscribers, before leaving South Africa. Especially in the case where a deposit is required, a sufficient amount of time is needed to allow the processes to be completed.

Once this procedure is complete, the handset has to be unbarred before leaving South Africa, and that can be done by punching the following handset unbarring code/string into the handset:

• For Cell C type in: #330*1234# and press Send/Dial/Yes
• For MTN type in: #331*0000# and press Send/Dial/Yes
• For Vodacom type in: #331*1111# and press Send/Dial/Yes

Regulation of Interception of Communication and Provision of Communication-Related Information Act No. 70 of 2002 (“RICA”).

You may RICA at any Autopage store or at a number of stations setup around the country:

For a list of RICA staions select your region:

Gauteng, Freestate & Northwest
Western Cape, Eastern Cape & Kwa Zulu-Natal

RICA is a new legislation which is amongst others is intended:

• to control cellular phone usage.
• curb organised crime
• to allow the law enforcement agents to intercept cellular phone communications if there is reasonable suspicion of crime.
• require cellular operators to keep detailed information of all their clients, as well as cellphones and SIM cards.

To ensure:

• registration of Cell phone handsets
• registration of SIM Cards
• registration of all SIM card and cellphone users in RSA

The effective date has been withdrawn. Once promulgated all new customers will be required to register before a new SIM card is activated. Altech Autopage Cellular has 18 (eighteen months) from date the effective date to register all existing subscribers.

The cellular telephone must be returned within 7 days of your purchace and activation with:

• The original packaging/box showing no signs of physical or water damage.
• All sleeves acompaning the handset to be returned undamged.
• No signs of physical or water damage to the cellular telephone.
• All accessories and manuals must be returned.
• Proof of purchace attached or copy of relivent agreement.
• Completed signed original or copy of OUT OF BOX FAILURE CLAIM FORM found at the back of the Altech Autopage Welcome wallet.

Cellular telephones and accessories provided to you by Altech Autopage Cellular all carry warranties from the manufactures, whether Motorola,Nokia, Samsung or other brands. Each manufacturer sets the terms and conditions of their warranties, repairs and replacements with these been handled at the manufacturesrs discretion. These criteria are in turn passed down to Altech Autopage Cellular to follow and impliment. However, Altech Autopage Cellular has a service level agreement with each of the manufacturers whose goods we offer, because we want to receive the best service possible.

For example, if your cellular telephone is faulty when you take it out of the box, you must return it to Altech Autopage Cellular within 7 days of your purchace and activation. The handset must meet all the criteria set out on the OUT OF BOX FAILURE CLAIM FORM found in the back of your Welcome Wallet in order for Altech Autopage Cellular to replace the unit with an identical model free of charge, subject to stock availability.

You need to return the cellular telephone with no evidence of physical or water damage, in its original undamaged packaging, with all accessories and manuals. You are invited to return the Cellular Telephone to the authorized Altech Autopage Cellular store where your purchace was made together with the original proof of purchace and a completed signed original or copy of the OUT OF BOX FAILURE CLAIM FORM found in your Altech Autopage Welcome Wallet.

If the cellular telephone, accessories, manual or the box in which it was supplied be either lost or damaged – the cellular telephone will not qualify for a swap out, but will be sent to an authorized repair agent for attention (you will need to return the cellular telephone directly to the manufactures or the Altech Autopage Cellular store from which it was bought) Any repairs or replacements will then be under the terms and conditions of the manufactures warranty. Please note: Should your cellular telephone require repairs, Altech Autopage Cellular will send your cellular telephone to the handset manufacturer on your behalf, but the courier fees could be billed to your Altech Autopage account.

For details of where to take your cellular telephone, call Altech Autopage on:
0861 23 24 24

Altech Autopage Cellular has launched a Repair Helpdesk to provide more outstanding service to you, our customers.

We understand the frustration that can be endured when your phone goes faulty therefore to make the repair process hassle free our Repair Helpdesk has been established. Our Repair Helpdesk is licensed to operate as an effective point of reference for any repairer details, or as a facilitator between you and the actual repair centre should the need arise. Our access and involvement pertaining to warranty conditions and the repair procedures are limited; we are expected to abide according to the policy and procedures of the handset manufacturer and their respective repair centers.

As a repair helpdesk we will provide the following services to our clients:

• To investigate repair queries, that emanate via our Business Partners or the Repair Centre.
  
• To advise you, our clients of the different policy’s and procedures by the different repair centers and manufacturer’s.
  
• Advise you on In and Out of Warranty costs, physically damaged repair costs, and the policy behind an unauthorized repair center or person tampering with the handset.
  
• To arrange pre-booking of your handset’s at selected Repair Centers.
  
• Arrange for your faulty handset to be collected from you via courier at an affordable fee.
  
• To track the repair status of your faulty handset.
  
• To inform you when your faulty handset is repaired.
  

Repair Helpdesk Contact Details:
0861 23 24 24
E-mail: repairhelpdesk@Autopage.Altech.co.za

World Wide Web. Another term for the Internet.

Wireless Application Service Provider. WASP provides enhanced applications to mobile users utilizing Network operator infrastructures. Applications include Bulk SMS, Ring Tones and Mobile Tracking.

Includes a browser that allows users to access certain internet-based services from your mobile phone.

Wireless Application Protocol. An application on your mobile phone that enables WAP-compatible mobile phones to access websites for information (like news, travel, entertainment, finance and sport) via your mobile phone menu. To activate WAP settings> Cell C: Send an SMS with WAP as the subject to 084 155 9911. MTN: Press *123*12# Call. Vodacom: Press *111# Call.

Background picture on your mobile phone's screen. These are generally interchangeable and you can download new ones.

Voice over Internet Protocol. Technology for transmitting voice sound over the Internet allowing you to have a conversation over the web using a microphone and earphones.

A number you call, depending on your Network provider, to access your Voice-mail. Vodacom: 131, MTN: 100 and Cell C: 141.

A mobile phone service provided by the Networks that records a message for you when you can't - or don't want to - answer a call. Unlike a traditional answering machine, the system can take messages for you when you are using the telephone. To activate call> Cell C: 144, MTN: 100, Vodacom: 121.

Enables calls to be made by using voice commands rather than punching in numbers. Voice commands can now also be used to access menu options

Record and store short voice messages on your phone. Many phones with this feature let you record phone conversations in progress.

Allows you to dial a phone by voice instead of punching in the numbers.

Sending a high quality (300 kilobytes) video clip of up to 30 seconds via SMS. A cable phone is required to be able to send a Video SMS.

Universal Serial Bus. A plug-in interface between a computer and devices such as keyboards and phones, such as Bluetooth dongles

Uniform Resource Locator. A name or number specifying a location on the Internet, such as a website or page on a website. E.g. http://www.Supercall.co.za

When a Contract nears expiry, usually from the 21st month of your Contract, you become eligible for a new mobile phone if you extend your Contract.

If you have a cell phone, as well as a car phone, you can obtain a second SIM card that will be linked to the existing cell phone number. This means that you do not have to swap the SIM card between the mobile phone and the car phone.

A Tri-band mobile phone is able to operate on three different frequencies. They are useful for travelers, allowing Roaming on a greater number of Networks across the world.

Should you find that the Tariff plan you are currently using has become unsuitable, it can be changed (or 'migrated') to a more suitable Tariff plan on the same Network.

A list of charges for services provided. Tariffs are usually made up of a fixed monthly fee and call costs that vary depending on the time of day you make your calls. Some tariffs include a fixed number of free calls per month.

The amount of time a phone's battery will last without charging, if it is used non-stop to make and receive calls.

Synchronisation Markup Language. SyncML is mostly used to synchronise your contact and calendar information between your mobile phone device and your computer.

The amount of time a phone's battery will last while no calls are being made or received without charging.

When a portion of your mobile phone bill is paid by your company and a portion is paid by you, but the company is responsible for your Contract. From R15.50 per month.

Your phone is Soft-locked if you are more than a month late with payment. No calls can be made at this time but you will be able to receive call. Access to your voicemail is lost.

An optional Contract, which includes an amount of additional SMS's every month at a fixed fee. The carrying over of unused SMS's depends on your Service Provider

Short Message Service. A service that allows your phone to communicate using pager-like 160 character messages.

Smartphones run an operating system and combine mobile phone and Personal Digital Assistant (PDA) technologies. With Smartphones you can install extra applications to your PDA, such as the Global Positioning System (GPS) satellite navigation system.

Insurance for your SIM card. As a service offered by Altech Supercall Cellular it offers replacement of your SIM card in the event of it being stolen, lost or damaged.

Replace your old or faulty SIM card. The cost varies according to the Network you use.

Subscriber Identity Module card. It's the small card inside your mobile phone which stores your numbers and uniquely identifies your phone on your Network. This card also has a memory which stores your numbers, messages and other contact information.

Your Service Provider, such as Altech Supercall Cellular, is the company that looks after your Contract and your connection to your Network, such as MTN, Cell C or Vodacom. Your Service Provider tracks all your Data (e.g. calls, SMS's, MMS's, emails etc) and sends you your monthly invoice.

Each cell phone sold has a unique Serial Number, usually printed underneath the battery. If your phone is stolen, it is essential that you have this number, so that you can have it blocked from further use.

An animation that appears on the cell phone's display when your phone is not being used.

Using your mobile phone outside your usual service area (i.e. another country). Higher rates and a holding deposit apply.

Setting custom ringtones to Phone book entries. When that number calls you the corresponding ringtone plays.

Compared to a Tri-band phone supporting the 850 / 1800 / 1900 bands, a Quad-band phone adds support for GSM 900 for full Coverage in Europe and Asia. (Also see: Dual-band and Tri-band)

You can request services (i.e. ring tones or games) from your cell phone by sending a preset SMS code to a predetermined number. The service is sent to you by SMS via your Cellular telephone.

E-mail is automatically 'pushed' to your mobile phone and updates made on your phone are automatically synced with your PC.

You can request services (e.g. ringtones or games) from a wireless Cellular telephone via your WAP browser. The service requested is sent back to the Cellular telephone via SMS.

A Package whereby a subscriber pays in advance for wireless services. This is helpful for those who take account of mobile phone costs, or do not want to exceed a certain amount of Airtime. Activate PUK code Your PUK code allows you to unblock your phone if an incorrect PIN has been entered more than three times. To get this number click here or call 0860 412 412.

Predictive text allows you type SMS's faster because the mobile phone automatically finishes words while you are still typing them in.

Ring tones that are made up of multiple notes playing at the same time with improved sound quality

Setting custom pictures to Phone book entries. When that number calls the corresponding picture appears on your screen. This is only available with certain mobile phones.

The list of names and telephone numbers you've stored in your phones internal memory or on its SIM card.

A code entered into your mobile phone when switching it on. This protects your phone from being used by others.

Peak hours are from 7am to 8pm, Monday to Friday. During this time, calls are at their most expensive, because this is when the Networks are used most.

Peak calls are calls made between 7am to 8pm, Monday to Friday. During this time, calls are at their most expensive because the Networks are being used most. (Also see: Peak hours)

Personal Digital Assistant. A personal organiser that allows you to store information and to use simple software programs - as made by companies such as Palm. Several PDA's, such as iMate come with built-in mobile phones.

The ability to connect a mobile phone to a computer to transfer Data both ways and synchronise the cell phone with the computer's applications (e.g. Layer//one)

A Package Migration occurs when you change packages but not Networks. If you migrate to a higher Package there is no charge. (Also see: Tariff Migration)

A Package is the pricing structure associated with the Network Contract that you are on. (Also see: Contract)

Off-peak hours take place from 8pm to 7am weekdays, public holidays and all weekend. During this time, calls are usually up to 50% cheaper.

A service that allows you to change your mobile phone number without having to replace your SIM card or change your Contract.

A Network Migration is when you change from one Network to another. i.e. When you cancel your Contract with your existing Network and take out a new Contract with one of the other Networks. Activate Networks South Africa has three Networks: Vodacom, MTN and Cell C. The Networks consist of towers and base stations that span the country and connect and transfer your calls.

Some mobile phones only work with a SIM card from a specific Network (i.e. Vodacom). You cannot use these phones with other Network SIM cards (i.e. MTN).

South Africa has three Networks: Vodacom, MTN and Cell C. The Networks consist of towers and base stations that span the country and connect and transfer your calls.

Altech Supercall Cellular's billing system used online to show previous and current accounts

A device that converts digital Data to analog Data so it can be received through regular telephone lines and wireless Networks. It converts the Data back to digital when received.

The ability for you to switch Service Provider's or Networks while keeping the same phone number.

Mobile balance is a service offered by Altech Supercall Cellular that sends you an SMS with your current account balance, your last invoice total, your international Airtime balance and/or your remaining free minutes.

Multimedia Messaging Service. An extension of SMS allowing you to send and receive multimedia such as video, images and sound. To receive MMS settings> Cell C: Send an SMS with MMS as the subject to 084 155 9911. MTN: Press *123*12# Call. Vodacom: Press *111# Call

An indicator alerting the user that there is a new unread message in their message inbox.

If your phone is being repaired, you can make use of a Altech Supercall Cellular loan phone, which will minimise the inconvenience to your business and personal life.

Light Emitting Diode. When electricity passes through your mobile phone display screen it illuminates

Liquid Crystal Display. This is the type of screen on your cell phone.

Landlines are telephones that are not cellular telephones or satellite phones and are normally found in your home or in your office.

This refers to the buttons on your mobile phone.

A detailed breakdown of all calls and SMS's made by you; listed by number, time, date and cost. (Also see: Detailed billing)

Infrared Data Association. A phone that is IrDA-enabled can connect wirelessly to a mobile computer with an infra-red port, with no cost involved.

This is a service offered by Altech Supercall Cellular that allows you to access your account information via the internet. You can manage, sort and personalise your monthly statement or invoice with Altech Supercall Cellular's advanced tools and Phone book option.

You can use your mobile phone abroad and ensure you're always available on the same number. Remember to request Roaming activation at least a week before your departure, as overseas Networks can take some time to accommodate you.

A bulk SMS service aimed at SME's and corporates that is offered by Altech Supercall Cellular.

A Altech Supercall Cellular term for an Individual customer that is entirely responsible for their own mobile phone bill.

Free minutes that are included in your monthly subscription. These do not apply to several service numbers or to international calls and vary from Package to Package.

High-speed download packet access. This is also known as 3.5G technology. It allows you to access your e-mails and downloads faster than ever before. (Also see: 3.5G).

High Speed Circuit Switched Data. This is the improvement made to GSM, increasing the rate of Data transfer from 14.4kbps to 57.6kbps.

Your Service Provider hard-locks your phone if you are more than 2 months late with payments. No calls can be made or received at this time and access to voicemail is denied.

If you are a Vodacom subscriber you get 50 % off prepaid voice and video calls between 5pm and 8pm everyday. Voice and Video calls are charged at R1.49 (incl. VAT) per minute during this time.

A device that allows you to use a mobile phone without having to hold the mobile phone. Available as an accessory for most mobile phones.

The device you hold in your hand through which you transmit and receive telephone calls.

This describes the automatic process of when one Network transfers your call from one cell to another as you move around.

Global System for Mobile Communications. GSM offers improvement in voice quality, low cost alternatives to making calls such as text messaging and the ability to roam, using your mobile phone anywhere in the world. (Also see: 2G, Dual-band, Tri-band)

Global Positioning System. A satellite navigation system you can use to determine a precise location or use to get directions to a specific location.

General Packet Radio Service. A technology allowing you to transfer info with your mobile phone, similar to the way info is sent over the internet. Rates are charged for the amount of Data downloaded and not the time taken to download them.

A node that connects two different Networks.

Service providers offer fax facilities on your mobile phone account, allowing you to transfer incoming faxes to the nearest fax machine or onto your PDA, which is viewable on the display screen.

E-mail billing is a service offered by Altech Supercall Cellular that enables you to receive invoices and statements via E-mail that are fully SARS compliant.

The electronic transfer and storage of written messages and attachments. Layer//one or a similar E-mail customer is used on a mobile phone.

Enhanced Data for GSM Evolution. EDGE is a super fast GPRS technology that enables your Data to be delivered to your mobile phone much faster.

A portion of your mobile phone bill is paid by your company and a portion is paid by you, but you are responsible for the Contract. Costs from R15.50 per month.

A mobile phone capable of operating on two different frequencies that can be used in various countries operating on these frequencies. (Also see: Tri-band, Quad-band)

Related to contracts that have expired or have been cancelled by the subscriber.

A detailed breakdown of all calls and SMS's made by you, listed by number, time, date and cost. (Also see: Itemised billing)

A Package or Contract that allows you to send and receive SMS, faxes, Data files, E-mail and provides access to the internet. This is billed in kBps.

Data refers to all SMS's, MMS's, emails, faxes, voicemails and downloads made from or sent to your Cellular telephone.

This is the region within which your mobile phone can reliably receive transmission.

Altech Supercall Cellular term for the person that has their mobile phone Contract managed by an administrator within their company.

An Altech Supercall Cellular term for the person that manages multiple mobile phone contracts within a company. (Also see: Account administrator)

Once-off cost to your Service Provider to activate your new phone on a Network. Cost varies across Networks.

Calling Line Restriction. Stops the person you're calling from seeing your number on their phone. Activate this service by calling your Service Provider.

Calling Line Identification. This feature displays the caller's phone number on screen of the mobile phone receiving the call. (Also see: Caller display, Caller ID)

A flip phone resembling the shape of a clam shell and opens up in the same way. These phones have larger screens than traditional phones.

Your Contract can be given to another party provided the new customer takes the Contract on as is. The cell number, Contract period and the terms and conditions remain unchanged. Cost is R50.00.

An accessory that allows you to use your mobile phone in your car without having to hold your mobile phone.

The cost to terminate your Contract before its expiry date.

The phone number of the person calling you is displayed on the mobile phone receiving the call. This function can be set using your mobile phone. (Also see: Caller display, CLI)

The number of an incoming caller is displayed on-screen before the phone is answered. (Also see: Caller ID, CLI)

If someone is trying to call you and your line is busy, the caller is asked to wait while you are alerted of the incoming call. This can be set on your mobile phone.

This allows you to transfer a caller to another number. Charges apply. (Also see: Call diverts)

By calling your Service Provider you can restrict calls to and from your mobile phone. I.e. Incoming calls, International calls.

You can choose an Airtime limit on your cell phone account and when you reach 80 % of your limit Altech Supercall Cellular sends you an SMS. At 100% we can either send you another SMS or soft-lock your phone. This service is available on all Networks but is not guaranteed.

This enables you to put a caller on hold while a second call is answered or made.

You can 'send' incoming calls to another phone number at a small fee. This function is set on your mobile phone.

If you make calls to numbers you would like to keep confidential, you can assign a description (i.e. 'Office') to that number. This number won't appear on your call records; instead, the label 'Office' will appear on your Itemised billing.

Allows you to set your phone to block incoming or outgoing calls to or from specific numbers. This function can be set using your mobile phone.

An application that allows you to access the World Wide Web by using your mobile phone.

Bluetooth provides a connection to share Data between devices, such as mobile phones and computers. It uses a secure radio frequency and has no cost involved.

Blacklist your phone with your Service Provider if it has been lost or stolen. This blocks the SIM card to prevent it from being used or sold by any one else.

BlackBerry offers you Push e-mail and Voice-mail using your BlackBerry Cellular telephone. Subscribe to a wireless service with your Network provider to allow Data transmission.

The range within a band of frequencies where a certain amount of Data can be transmitted in a fixed amount of time.

Automatically redial a busy number by pressing the call button. This can be set on your mobile phone.

Enables you to answer incoming calls without pressing any keys on the Keypad. It's used with slide phones, flip phones and clam shells or with a hands free kit. This function can be set using your mobile phone. (Also see: Active flip, Any key answer)

Free talk time minutes, depending on your mobile phone Package, which can be used during peak and Off-peak hours.

Enables you to answer incoming calls by pushing any button on your mobile phone Keypad. This can be set on your mobile phone.

Airtime refers to the credit (measured in minutes or seconds) you use for actual time spent talking on the phone and for value added services such as SMS. Rates vary according to your Tariff Package.

By opening the Keypad cover of your Clamshell phone you can answer a call and by closing the Keypad cover you can end a call. This can be set on your mobile phone. (Also see: Any key answer, Automatic answer)

A fee charged by your Service Provider for activating your phone with your chosen Network and for providing you with a mobile number

A Altech Supercall Cellular term for the person that manages multiple mobile phone contracts within a company. (Also see: Corporate account administrator)

4G is the new global standardization effort due to roll out beginning 2010. You will be able to be connected to several wireless access technologies at the same time and will be able to move freely between them all.

3G accommodates both voice and non-voice transfer across GSM, with it's most prominent feature being its high Data speeds that allow Data, such as broadcasts, video and email, to be sent and received much quicker and in larger amounts.

3.5G is bringing enhancements to 3G features, such as High Speed Downlink Application (HSDPA). This simply allows you to access your e-mails, downloads and transmissions faster than ever before.

2G technologies were based on digital Data instead of 1G analog Data. The main 2G technology is GSM, offering considerable improvement in voice quality, Data security, low cost alternatives to making calls such as SMS and the ability to roam, using your mobile phone anywhere in the world.

2.5 G has faster Data transfer speeds than 2G and introduces new data-oriented services and applications. GPRS is the best-known 2.5G technology.

1G was the first generation of wireless Networks that were based on analog information technologies.

There are many factors to take into account, from the look of the phone to the way on which you plan to use it. For instance, if you are away from your home or office for extended periods of time, you will need a phone with a long battery life. For other people, size is the biggest issue – often the smaller the better.

At Autopage Cellular you become eligible for a phone Upgrade from the 21st month of your Contract. Providing that you renew your Contract, you are entitled to a new phone (either for free or at a substantial discount). Many people confuse upgrades and Tariff migrations. A migration occurs when you change from one Package (or Tariff) to another, for example, from Vodacom's Weekend Package to a Talk 100 Package. Migrations do not entitle you to a new phone.